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FAQs
Do you ship overseas?
Yes, we ship all over the world. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7 to 12 days. Delivery details will be provided in your confirmation email.
What if my package is delayed or lost?
If your tracking hasn’t updated in several days or your package is missing, please contact us and we’ll help resolve the issue right away.
How can I get in touch with Safah Naturals?
You can email us at feedback@safahsnatural.com — we typically respond within 24 hours, Monday to Friday.
What are your customer service hours?
You can email us at feedback@safahsnatural.com — we typically respond within 24 hours, Monday to Friday.
Can I change or cancel my order by contacting you?
If your order hasn’t been shipped yet, we’ll do our best to help you change or cancel it. Contact us at feedback@safahsnatural.com as soon as possible with your order number.
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving it for a refund or exchange.
How do I start a return?
To initiate a return, please email us at feedback@safahsnatural.com with your order number and reason for the return. We’ll guide you through the next steps.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect. We’ll provide return instructions once your request is approved.
Do you ship overseas?
Yes, we ship all over the world. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7 to 12 days. Delivery details will be provided in your confirmation email.
What if I don't like my bag?
At ooomay, we are so confident that you'll love your bag, that we proudly offer a 30-day money-back
guarantee.
Your satisfaction is our top priority!
Need help with your order?
There are no dumb questions! Our team is happy to help you! Get in touch with us at: support@ooomay.com.